Returns Policy

🐾 Quick Returns FAQ – Petcraft

Q: How long do I have to return an item?
A: Within 7 days of delivery.

Q: What condition must items be in?
A: Unused, unopened, and in original packaging with proof of purchase.

Q: Are there items I can’t return?
A: Yes — pet food, treats, opened grooming products, medicines, and custom orders.

Q: Who pays for return shipping?
A: We do, unless the item was incorrect or defective.

Q: How do I start a return?
A: Email [email protected] or use our contact form with your order number.

Q: When will I get my refund?
A: Within 7 business days after we receive your item.

Bonus: 🚚 We deliver nationwide, with FREE delivery on orders over R1000!